Buyer Protection

Here at Needy we stand behind each of our products. We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may return the item within 90 days of delivery date for a full refund of the purchase price, minus the shipping charges or exchange.

Conditions for 90 day refund policy:

Buyer is responsible for return shipment. The item must also be returned in original box or packaging and with all original paperwork, parts and accessories to ensure full credit. Before you return any products, Please see our Return Policy section to see how to send a return. 

If you have any questions or concerns you can contact us directly at Needystore.info@gmail.com

 

Lifetime Replacement Guarantee:

Needy has built its reputation by engineering products that exceed consumer expectations for quality and durability. Our bulletproof Lifetime replacement warranty covers every product listed on this site (If Applicable).

We will repair or replace any product 100% free of charge for the life of the product. This includes any manufacturing defects, broken items and replacement parts. 100% free replacements for manufacturing defects for life. Our Lifetime Guarantee does not cover damage caused by non-standard usage or negligence. Product must be purchased from an authorized HSP dealer and must be returned to us for evaluation.

*Manufacturing Defects 

A manufacturing defect exists if the product departs from its intended design. Defective materials, Example - (zippers, buckles, fabrics, etc.) or workmanship (seams, construction, etc.) are covered by Needys Lifetime Guarantee for the lifetime of the product.

** Lifetime Meaning

The term Lifetime refers to the lifetime of the product. Unfortunately, this doesn’t mean your lifetime or ours, but rather the lifetime of the components and materials. While we choose the very best materials available to make our products as durable as possible, all materials degrade over time with use and exposure to the elements and a product’s lifetime is a function of how much use it gets and how well it is cared for and not by how old it is.

*** Wear and Tear

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Moving parts will wear out and fabrics will deteriorate and fade over time. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.